Is the brand Vodacom trustworthy?

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

0%

Customer Retention Rate

100%

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 Rain mobile 12.2

...

Vodacom10

011 653 5001
Vodacom Corporate Park
082 Vodacom Boulevard Midrand 1685,
South Africa
[email protected]

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Vodacom - Contract extension without my concern

Thandekile Njisane filed the complaint

8 October 2023

i contract with Vodacom which expired on 31 August 2023 but this company is still deducting money from my account an amount of R93.99 2gig. The contract was for router and laptop, the router number is 066 015 287 8. for R350. The amount they are deducting now we did not agree on it they decided without my permission.

This complaint has a private attachment.

Incident date: 8 October 2023

This complaint has been considered as not resolved.

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