Is the brand Vodacom trustworthy?
Unsatisfactory
Satisfaction Index over the past 12 months.
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0%
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0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
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  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Vodacom - Cancel a data package

No resolution
Anita Kruger
Anita Kruger filed the complaint
1 August 2023
I have been trying to cancel a data package for months now. I am on a month to month contract now and I don't need the data anymore. Everytime I phone Vaodacom they tell me that I am this excellant customer and comes up with all these reasons and other deals, which I am not interested in. I am trying to save money. I dob'y need the data. The R 250.00 I am paying now I need for something else. The they tell me I need to give a months notice, and the reference number will only be generated and send to me once they have processed the cancellation, then I don't get anything becasue they dont process the cancellation. I can't phone from work or during office hours.
How can I get this cancelled ??
Incident date: 1 August 2023
This complaint has been considered as not resolved.
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