Brand's performance
6.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.7%
Average Response Time
3.3%
Solution Rate
7.4%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Vodacom - Airtime disappearing

Awaiting reply
Eleanor
Eleanor filed the complaint
8 June 2024
This is not the first time. I am losing money like crazy! I switch on My phone and before I can load data, I'm receiving out of bundle messages. I try and load data but it keeps telling Me to recharge. I have more than enough airtime, but I get told to make a loan purchase. I try umpteen times to load data with NO luck. It keeps telling Me I don't have enough airtime. I tried the smallest amount of R13 and I had over R60 in airtime. I've lost more than R50 again today because of this app. It eats My money while I'm not connected to data. I'm seriously thinking of moving My service, this is happening too often. I tried the call centre, but I get AI, I need human assistance! This is theft!
Incident date: 8 June 2024
Eleanor
Eleanor is awaiting for brand response
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