Brand's performance
6.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
5.9%
Average Response Time
5.9%
Solution Rate
6.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Vodacom6.1
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Tondani Tshamano
Tondani Tshamano
10 October 2023
No resolution
1/10
Vodacom - Declined customer service

Vodacom Consultant called in Mid-June 2023 offering More for Less renewal/upgrade of the contract which was due to expire end June. Upon the first debit only to…

No resolution
1/10
Bill Hewitt
Bill Hewitt
30 September 2023
No resolution
1/10
Vodacom - Misinformation by telesales person

A while ago, possibly a month or six weeks ago, I was contacted by a Vodacom agent regarding the renewal of my cel phone contracts. Two of the items discussed was…

No resolution
1/10
Lina
Lina
8 September 2023
No resolution
1/10
Vodacom - Contract cancellation

Reference no: 002939JFDY7BB3YF. I went to Vodacom wonderpark on Sunday 3/09/2023 after seeing a R340 wifi special. Lerato assisted me and I signed a contract, she…

No resolution
1/10
Janelle
Janelle
7 August 2023
Resolved
1/10
Vodacom - Service error

I was at vodacom in menlyn ma pretoria and was sold a specific cellphone with serial and imei number consultant then contacted me afterward a week later saying…

Resolved
1/10
Aboleleng
Aboleleng
2 August 2023
No resolution
1/10
Vodacom - Updated settled account

Was given amount to settle Vodacom account and was settled 22 July 2023 and so far Vodacom refuses to give me an updated account, even call centre agents now dropping…

No resolution
1/10
Aboleleng
Aboleleng
1 August 2023
No resolution
1/10
Vodacom - Statement/clearance letter

1stly the contract of the account ended on 31st December 2021 but instead of Vodacom billing only for airtime & data , they were billing the device and we stop…

No resolution
1/10
Cindy
Cindy
7 December 2022
No resolution
1/10
Vodacom - Vodabucks store

Exactly 1 year ago, I used my Vodabucks and bought 2 items. 1. Volcan Portable Turntable 2. Taurus Vacuum cleaner I also paid in an extra R2658.... To date, I have…

No resolution
1/10
Cindy
Cindy
7 December 2022
No resolution
1/10
Vodacom - Reception/connection

1. When on hold, the music starts to break up, crackles... terrible sound. Surely by now management could have picked this up, being major company and all?? 2.…

No resolution
1/10
Mark NORRISH
Mark NORRISH
23 October 2020
No resolution
1/10
Vodacom - No refund

around mid September I purchased R400 electricity through the Vodacom website. The payment was made via Nedbank and I have proof. I didnt receive the R400 voucher.…

No resolution
1/10