Brand's performance
6.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
5.9%
Average Response Time
5.9%
Solution Rate
6.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Vodacom6.1
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Craig Abrahams
Craig Abrahams
4 September 2024
Awaiting reply
Vodacom - Wrong sale

I called in and took a data sim only contract for R249 for 250 GB Tuesday I received the sim and was advised it will take 48 hours to activate. Today I called in…

Awaiting reply
Eleanor
Eleanor
8 June 2024
No resolution
Vodacom - Airtime disappearing

This is not the first time. I am losing money like crazy! I switch on My phone and before I can load data, I'm receiving out of bundle messages. I try and load…

No resolution
Gary
Gary
28 May 2024
No resolution
Vodacom - Vodacom helping themselves to my savings and i can't stop them

I've been a Vodacom customer for 20 years and the service fee by debit order is usually R430 a month. In November 2023 they started taking R2400 per month. No upgrade,…

No resolution
Nel Ashmole
Nel Ashmole
27 May 2024
No resolution
Vodacom - No data or airtime given despite paying for account!

Account renewed without permission. Account assigned to another user. If you phone the number she gets the calls and voicemails. Different unknown person. Paid…

No resolution
JJansen
JJansen
15 May 2024
No resolution
Vodacom - Shame on you vodacom

I write on behalf of a senior lady in our church. In 2021, she signed up for a contract with Vodacom. It was a 3 years contract taht included a wifi modem and a…

No resolution
Laaiqah
Laaiqah
13 May 2024
No resolution
Vodacom - Vodacom has become a nightmare to deal with....

Vodacom just cancels my line. After nearly 18 years, they up and cancel it without even informing me. Yet, they increase the annual fee on my invoice with informing…

No resolution
Pierre Bezuidenhout
Pierre Bezuidenhout
10 May 2024
No resolution
Vodacom - Bad service

I am currently working abroad and tried several times to do a upgrade online but no success ,End up my number blocked by Vodacom although I m a paying client yet…

No resolution
Arnold
Arnold
18 April 2024
No resolution
Vodacom - Vodabuks

I am playing vodabucks daily unlock but god knows i only win entrys where vodacom wil inform me but i never hear from you is this just a scam????? I think so just…

No resolution
antoinette
antoinette
19 March 2024
No resolution
Vodacom - Additional accounts liked to my profile not belonging to me

When I upgraded last year, I was informed that my bill monthly will be R799.00 for 2 x Samsung phones. Now there is stuff on my bill I have not approved and paying…

No resolution
Christopher Neeleman
Christopher Neeleman
7 March 2024
No resolution
Vodacom - Charged despite having closed account, damaging credit score

In October 2023 I contacted an agent, several times in fact, to cancel my account with Vodacom. I discovered that despite my insistence they do not extend my contract…

No resolution