Virgin Active
Virgin Active
Brand's performance
8.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
50%
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Bashir Abed
Bashir Abed
11 October 2023
No resolution
1/10
Virgin Active - Simply poor service

I transferred clubs from Lenasia to Cresta. This should be a simple process, but not with Virgin. In month 1 (August), I was not let in as they advised I was in…

No resolution
1/10
Healing Evolution
Healing Evolution
28 September 2023
No resolution
3/10
Virgin Active - None response form the escalations department

I have been awaiting feedback from the head office in Cape town since last week Friday, relating to misconduct of their staffing complement in Johannesburg. The…

No resolution
3/10
JOHAN
JOHAN
21 April 2022
No resolution
10/10
Virgin Active - Membership issues

For 9 months I’ve been struggling with Virgin Active to solve my membership query. 36 e-mails later, a bunch of promises and nothing has been done to resolve this…

No resolution
10/10
Senzo Meyiwa
Senzo Meyiwa
3 February 2022
No resolution
1/10
Virgin Active - Complain about onsite supervisor

I go to Amanzimtoti Centre virgin active. I'd like to find out on a certain procedure. This am I came EARLY to utilize to outside spinning bike (Not in the spinning…

No resolution
1/10
Terusha Govender
Terusha Govender
12 October 2021
No resolution
1/10
Virgin Active - Membership cancellation

I would like to now log a formal complaint around my membership. Its been almost a month since I have called Virgin Active and I have had no response from anyone…

No resolution
1/10
Mark Williams
Mark Williams
27 July 2021
Resolved
7/10
Virgin Active - Cooling off period refund

I rejoined Virgin Active on 26/04/2021. My personal circumstances changed 2 days later and I cancelled within the 5 day cooling off period. I have been back to…

Resolved
7/10
Ebrahim
Ebrahim
8 June 2021
No resolution
1/10
Virgin Active - Theft incident on the 03.06.21

I arrived at the gym at 6am train for 1h 30 mins Monday to Friday and hit the shower at 07h35.On the morning of the 3rd of May 2021 I completed my session hit the…

No resolution
1/10
Anton Roux
Anton Roux
30 April 2021
Resolved
2/10
Virgin Active - Swimming pool temperature

I have been a member at Virgin Active East London Beach front for the past 5 years and in that five years we complained about the temprature in the swimming pool…

Resolved
2/10