Virgin Active
Virgin Active
Brand's performance
8.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
50%
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Virgin Active - Terrible service

No resolution
Kayshnie Shunmugam
Kayshnie Shunmugam filed the complaint
2 February 2022
Firstly, it took weeks for the sales agent to process my membership activation. Now the incorrect amount has been debited from my account. I called head office who then directed me back to the sales agent that took weeks to resolve my membership activation. No feedback from the sales agent or the head office!!! Poor service delivery is an understatement to the service I have received.
Incident date: 2 February 2022
This complaint has been considered as not resolved.
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