Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

6.8%

Average Response Time

1.6%

Solution Rate

6.8%

Average Ratings

34%

Customer Retention Rate

40%

Category ranking

Gyms and Fitness Clubs

1 Virgin Active 13.4

2 BetterMe 10

3 Planet Fitness N/A

0860 200 911
[email protected]

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Virgin Active - Terrible service

Kayshnie Shunmugam filed the complaint

2 February 2022

Firstly, it took weeks for the sales agent to process my membership activation. Now the incorrect amount has been debited from my account. I called head office who then directed me back to the sales agent that took weeks to resolve my membership activation. No feedback from the sales agent or the head office!!! Poor service delivery is an understatement to the service I have received.

Incident date: 2 February 2022

This complaint has been considered as not resolved.

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