Virgin Active
Virgin Active
Gyms and Fitness Clubs
Brand's performance
8.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
50%
Category ranking
Gyms and Fitness Clubs
1 BetterMe 10
2 Virgin Active 8
3 Planet Fitness N/A
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Virgin Active - Staff forcing members to still wear masks

No resolution
Paul Nieuwoudt
Paul Nieuwoudt filed the complaint
23 June 2022
Staff at Montana branch forcing members to still wear masks and follow a no mask no entry policy. THIS IS AGAINST AMMENDED NEW GOVERNMENT REGULATIONS FOR INDOOR COVID POLICIES.
Incident date: 23 June 2022
This complaint has been considered as not resolved.
Complaint #144322
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