Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

6.8%

Average Response Time

1.6%

Solution Rate

6.8%

Average Ratings

34%

Customer Retention Rate

40%

Category ranking

Gyms and Fitness Clubs

1 Virgin Active 13.4

2 BetterMe 10

3 Fit24 Gyms N/A

0860 200 911
[email protected]

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Virgin Active - Refund

Vanessa Vorster filed the complaint

23 October 2021

On 25Aug Virgin active deducted R350.I called in and cancelled the payment and asked for a refund.So they would refund a R280 because R70 i pay for freezing my account.I was told to wait 5to10 days.After a while I called in again and was told they took another R70 because of the credit I still had with them ...that was now September.I was told they will pay the R210 in 10 days.Im still waiting on the R210

Incident date: 25 August 2021

This complaint has been considered as not resolved.

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