Virgin Active
Virgin Active
Gyms and Fitness Clubs
Brand's performance
8.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
50%
Category ranking
Gyms and Fitness Clubs
1 BetterMe 10
2 Virgin Active 8
3 Planet Fitness N/A
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Virgin Active - No hot water for almost 6 months

No resolution
Geoff
Geoff filed the complaint
9 August 2021
There has being no hot water in the gym for almost 6 months. Everytime i ask someone they say they are working on it for the past 6 months.
Incident date: 9 August 2021
This complaint has been considered as not resolved.
Complaint #36221
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