Virgin Active
Virgin Active
Brand's performance
8.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
50%
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Virgin Active - New market pathetic

No resolution
Zelda N Rasebeka
Zelda Rasebeka filed the complaint
29 March 2022
I rejoin Virgin Active using Vitality, they debited the normal amount for Vitality members until last year in October then all of a sudden they started debiting the normal virgin active membership fee without the vitality benefit or discount. I am not sure the reason why but I have been trying to fix this since January virgin active head office can not fix this and refer me to the Virgin Active New Market and they are nothing but useless from the manager with all his staff. I am not happy and I want out. Please cancel my membership.
Incident date: 29 March 2022
This complaint has been considered as not resolved.
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