Virgin Active
Virgin Active
Brand's performance
8.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
50%
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Virgin Active - Membership issues

No resolution
10/10
JOHAN
JOHAN filed the complaint
21 April 2022
For 9 months I’ve been struggling with Virgin Active to solve my membership query. 36 e-mails later, a bunch of promises and nothing has been done to resolve this issue. In mean time my monthly outstanding membership fees keep escalating and nobody seems to care.
This complaint has a private attachment.
Incident date: 1 September 2021
JOHAN
JOHAN rated the brand
23 June 2022

Great after sale service, Well Done!

This complaint has been considered as not resolved.
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