Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

6.8%

Average Response Time

1.6%

Solution Rate

6.8%

Average Ratings

34%

Customer Retention Rate

40%

Category ranking

Gyms and Fitness Clubs

1 Virgin Active 13.4

2 BetterMe 10

3 Fit24 Gyms N/A

0860 200 911
[email protected]

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Virgin Active - Membership issues

JOHAN filed the complaint

21 April 2022

For 9 months I’ve been struggling with Virgin Active to solve my membership query. 36 e-mails later, a bunch of promises and nothing has been done to resolve this issue. In mean time my monthly outstanding membership fees keep escalating and nobody seems to care.

This complaint has a private attachment.

Incident date: 1 September 2021

JOHAN rated the brand

23 June 2022

Great after sale service, Well Done!

Would you buy again? Yes

10/10

This complaint has been considered as not resolved.

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