Virgin Active
Virgin Active
Gyms and Fitness Clubs
Brand's performance
8.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
50%
Category ranking
Gyms and Fitness Clubs
1 BetterMe 10
2 Virgin Active 8
3 Planet Fitness N/A
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Virgin Active - Membership cancellation

No resolution
Mpho
Mpho filed the complaint
2 March 2022
I have requested Virgin Active to cancel my membership on several occasions. I made phone calls, I have written letters. All what they do they acknowledge my letters and continue deducting money from my accounts.
My request is Virgin Active to stop my membership with immediate effect and pay all the money that they have been deducting from my account after cancellation.

Thank you
Incident date: 2 March 2022
This complaint has been considered as not resolved.
Complaint #99322
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