Virgin Active
Virgin Active
Brand's performance
6.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
23.3%
Customer Retention Rate
33.3%
Category ranking
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Virgin Active - Membership cancellation

No resolution
Ansèl Botha
Ansèl Botha filed the complaint
21 December 2021
After my membership expired in May/June, I contacted Virgin Active to find out when and how I must give notice.
As they told me, I gave notice via email on the 23rd of June 2021.
At the time their systems were off but they acknowledged receipt of my cancellation and that it will be processed.
They kept debiting my account thus I stopped the debit order.
Now, 6 months later, they consistently call me saying my account is in arrears and was never cancelled.

Useless contact agents!
Incident date: 18 December 2021
This complaint has been considered as not resolved.
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