Virgin Active
Virgin Active
Gyms and Fitness Clubs
Brand's performance
13.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.8%
Average Response Time
1.6%
Solution Rate
6.8%
Average Ratings
34%
Customer Retention Rate
40%
Category ranking
Gyms and Fitness Clubs
1 Virgin Active 13.4
2 BetterMe 10
3 Planet Fitness N/A
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Virgin Active - Incorrect monthly billing

No resolution
Emmanue Rowlands
Emmanue Rowlands filed the complaint
10 June 2022
My account is billed incorrectly.
I've been told I owe R950 for the past two months.
We worked up a plan for me to pay in two installments.
I was told I had an outstanding balance of R299 after payment, which I disputed and asked for my account to be frozen as well as my account data to be emailed to me from three of your customer service representatives since last month, but to no effect.
I am now receiving calls informing me that I owe R580.
This is ridiculous.
Incident date: 10 June 2022
This complaint has been considered as not resolved.
Complaint #138622
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