Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

6.8%

Average Response Time

1.6%

Solution Rate

6.8%

Average Ratings

34%

Customer Retention Rate

40%

Category ranking

Gyms and Fitness Clubs

1 Virgin Active 13.4

2 BetterMe 10

3 Fit24 Gyms N/A

0860 200 911
[email protected]

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Virgin Active - Equipment not maintained or repaired timeously

Anthony Roux filed the complaint

14 March 2022

There are always issues with the equipment in this gym. Last week all 3 leg extension machines were not working on Friday. Today only 1 has been repaired. There is always an issue with the elliptical machines, with 2 or 1 out of 3 working. With covid restrictions half of the machines are not allowed to be used in the aerobic area, so having a couple not working really exacerbates things

Incident date: 14 March 2022

This complaint has been considered as not resolved.

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