Virgin Active
Virgin Active
Brand's performance
13.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.8%
Average Response Time
1.6%
Solution Rate
6.8%
Average Ratings
34%
Customer Retention Rate
40%
Category ranking
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Virgin Active - Equipment not maintained or repaired timeously

No resolution
Anthony Roux
Anthony Roux filed the complaint
14 March 2022
There are always issues with the equipment in this gym. Last week all 3 leg extension machines were not working on Friday. Today only 1 has been repaired. There is always an issue with the elliptical machines, with 2 or 1 out of 3 working. With covid restrictions half of the machines are not allowed to be used in the aerobic area, so having a couple not working really exacerbates things
Incident date: 14 March 2022
This complaint has been considered as not resolved.
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