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Virgin Active - Cancelation of membership

No resolution
Stephan Walt filed the complaint

I have been trying to cancel my membership due to the fact that I am emmigrating. I keep calling in since end of April and the line keeps ringing. I went to the VA point and ask if they can asssitto cancel my membership but if I have to hear that VA systems are offline one more time I will loss it. I don't understand how the systems are always offline. I am now in Australia and have tried time after time to call to cancel my membership but the lines don't get answered. Its sad that after a 13 year of membership this is how you will end the relationship. let hope you will contact me now.
22 Jul 2021
This complaint was considered "No resolution" due to lack of activity
This complaint has been considered as not resolved.

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