Virgin Active
Virgin Active
Brand's performance
8.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
50%
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Virgin Active - Account cancelation

No resolution
Meri
Meri filed the complaint
30 August 2021
I canceled my Virgin active contract In July 2019, I've been to the Virgin Active branch many times and spoken to any consultants, voice records was requested by the staff at Virgin Active as proof that I canceled my contract with your call centre yet I was still been debited. Till This very date the record has not been sent!

I sent an email on the 28th Of July 2021 to "[email protected]", till today, no one as bothered to call me regarding my email let alone respond! This is just terrible customer service.
Incident date: 30 August 2021
This complaint has been considered as not resolved.
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