UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
15.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.8%
Average Response Time
1.8%
Solution Rate
13.9%
Average Ratings
35%
Customer Retention Rate
20%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Unpaid maternity benefit, for over a year

No resolution
Jabulile Mtshali
Jabulile Mtshali filed the complaint
21 October 2021
I applied for maternity benefit last year September (Online), and I am calling the call centre every month but each time I am told the call centre can see my application together with the documents but I must wait for the relevant department to attend to this claim. This is exhausting, no update at all regarding why this is taking so long, when I pose that question to the call centre agent I’m told they don’t have access to see any other updates, so I must keep calling indefinitely.
Incident date: 21 October 2020
This complaint has been considered as not resolved.
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