UIF - Unemployment Insurance Fund - Unblock my u filling account

C-20220930-000353 I have been trying to phone in the the UIF call center for assistance to unlock my account but no resolution has been made its been over a month and I have been phoning in numerous times with no assistance at all the employees at the call center is telling me the same thing over and over but nothing is being resolved how difficult can it be just to unlock my u filling account I sent my ID document and still waiting