UIF - Unemployment Insurance Fund - Uif unacceptable

UIF call centre is a nightmare to deal with. These people just lie through their teeth and from what I hear it's what they have been told to do...it's not incompetence. So once again we have theft and corruption and them putting people that can't even lie properly. They make up rules and just plain lie. So my continuation of benefit got declined because of a payment in progress of which their was none. I call the call centre and this woman tells me that it's because I put two application in , in June month. We sitting with my August payment not being paid this woman doesn't even look at the reference number is not looks at what was closed. So it turns out that they only closed my may payment after my June payment and this woman want to try an convince me that I put through two continuation of benefits and yet the system doesn't even allow you to. So I tell her and she insists no she has people do that. These people that they put in the call centre is not even trained to understand how their system works...all they told to do is appease the client. So once again no accountability. We must just let these government officials keep stealing....is there a way to take to he money out of these people hands. I do not want to contribute to uif when I do start working. ....their must be a solution to this problem.