UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
13.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
2.2%
Solution Rate
12.5%
Average Ratings
27.8%
Customer Retention Rate
11.1%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Uif payment cancelled by paymaster

No resolution
3/10
Marius Steenkamp
Marius Steenkamp filed the complaint
6 December 2021
I was retrenched on 31 December 2020. I submitted a claim to UIF on 25 January 2021. I received the above reference number. After several telephone conversations I sent an email to the UIF contact centre for which I received a reference number, after which I received an email on 19 October 2021, stating that my claim has been approved. In this email I was requested to submit some documents, which I submitted. On 28 October 2021 my claim was sent to the paymaster for payment. On the same day the payment was cancelled by the paymaster. Since then I have been trying to get an answer from UIF as to why my payment was cancelled.
Incident date: 28 October 2021
Marius Steenkamp
Marius Steenkamp rated the brand
15 February 2022

My complaint was never resolved. I was never contacted by anyone to get details of mu complaint

This complaint has been considered as not resolved.
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