UIF - Unemployment Insurance Fund - Uif payment cancelled by paymaster

I was retrenched on 31 December 2020. I submitted a claim to UIF on 25 January 2021. I received the above reference number. After several telephone conversations I sent an email to the UIF contact centre for which I received a reference number, after which I received an email on 19 October 2021, stating that my claim has been approved. In this email I was requested to submit some documents, which I submitted. On 28 October 2021 my claim was sent to the paymaster for payment. On the same day the payment was cancelled by the paymaster. Since then I have been trying to get an answer from UIF as to why my payment was cancelled.