I lost my job on 10 august 2021 and attemted to submit a claim from the 11 aug 2021 but could not due to the system.
Somone in the polokwane branch assisted me and I was able to submit a claim on 28 sep 2021 and also submitted the UI.2.8 form to change my banking detail.
On 14 oct 2021 I recieved a payment and did a continuation on 28 oct 2021. I never recieved a payment on that continuation and when I asked I was told that they attempted to make the payment into my old bank account.
I queried several times on several Emails but did not get any response.
On 24 nov 2021 I submitted an UI.2.6A form but till today 30 nov 2021 I got no feedback.
Please please can you assist?
Thank you.
This complaint has a private attachment.
Incident date: 11 August 2021
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