UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
18.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
15%
Average Response Time
2.3%
Solution Rate
17.6%
Average Ratings
39.1%
Customer Retention Rate
27.3%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Uif online claims

No resolution
1/10
Aquila
Aquila filed the complaint
24 May 2022
I have been struggling to get UIF to unlock my Ufiling account since March 2022. I am not able to proceed with my claim as i have been unemployed for the past few months. The call centre agent told me to rather go to the regional offices but yet the queues are extremely long all day everyday due to the lack of queue management systems. I am not able to count the number of emails and calls i have made to date. I honestly think we need to do better when it comes to service delivery.
Incident date: 23 March 2022
Aquila
19 July 2022
I am still calling and emailing daily, my account has not been unlocked since March 2022.
Aquila
Aquila rated the brand
26 October 2022

They took over 5 months to unlock my account. I called and emailed numerous times only to be told my case has been escalated but never revert me with resolution. Service delivery should be better than this.

This complaint has been considered as not resolved.
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