UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
13.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13%
Average Response Time
3%
Solution Rate
13%
Average Ratings
22.9%
Customer Retention Rate
14.3%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Uif is useless

No resolution
Willem Johannes Odendaal
Willem Odendaal filed the complaint
3 November 2022
UIF is a useless government institution that takes our money every month and just refuses to help to get payments done I am struggling to get my payout since Feb 2022 . When my contract ended. I have sent and resent all documentation employer fixed UI19 with wrong info 4 months ago already I have been phoning almost weekly being sent from pillar to post . This will very well cause me to lose my house . I am now at my wits end as every time I phone I hear a different story my status on the website is exactly the same from 28 march 2022 that says assessed by assessor Nothing further.
This complaint has a private attachment.
Incident date: 3 November 2022
This complaint has been considered as not resolved.
Comments

Hi Willem, my brother is facing exactly the same challenges as you. Seem to me the employees at UIF don't know what they are doing. Every time he phones, he also gets a different story or gets cut off after holding on for 10 minutes. They just don't communicate with a person. So pathetic!!!!! Hope they go through exactly the same one day when they are without a job. Good luck hope you get assisted soon.