UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
6.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
0%
Solution Rate
7.7%
Average Ratings
10%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Uif contact center

Resolved
1/10
fatima jabaar
fatima jabaar filed the complaint
19 June 2023
Good day
I was at the labour department in Athlone before I went on maternity leave and then I was told by a lady that I need to apply online after standing almost whole day in the line as I did that on the 3rd of may 2023 and then I struggled to upload all the documents they requested and required and then I called them and they said that I must send them all the documents they will upload it for me as I did all those things on the 4th of may 2023 and then when I checked on the 7th of June 2023 nothing was uploaded at all and I struggled and struggled then finally got it upload and I was on the phone with their contact center on numerous occasions finding out how far my application is and then they told me that as of the 3rd of may they calculate from that date till today is the 33 working days turn around time for my application but now they telling me that I must wait from the time I struggled to upload my documents 7th June I must wait from that date for the turn around time which is 35 working days that will be on the 26th July that it will hopefully be approved but it's unacceptable and I would like this matter to be taken further as it's nor fair towards me that I'm on maternity from 1st may so 3 months I must kinda wait to know if I actually get my money how pathetic really but I will be taking this matter further
This complaint has a private attachment.
Incident date: 19 June 2023
fatima jabaar
fatima jabaar rated the brand
4 September 2023

None

This complaint was considered resolved.
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