I am trying to help my son with his UIF benefits. I submitted his claim on the Ufiling website on 17-02-2021. He followed up and he was told that they needed his UI-19 & Salary Schedule. On 26-03-2021, I was sent a link to my email to upload the requested documents and it showed successful. My son again followed up and was told that they never received his documents. So again on 11-05-2021 i submitted the outstanding documents. Today, 12-05-2021 i phoned to follow up and again i was told that they never received the outstanding documents.
This complaint has a private attachment.
Incident date: 12 May 2021
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