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UIF - Unemployment Insurance Fund - Still no attention given to uif claim - since february 2022

Awaiting reply
Wilna Jooste filed the complaint

Further to my previous complaint, I have still not received any attendance to my issue. I have phoned UIF Support line on 2 occasions since I lodged the complaint. First time was informed that the previous employer never terminated my services online and that that UIF would do it from their side. This morning again, I spoke to Haniva at 12:57. She told me that they are still waiting for the claim to be processed. I forwarded a UI-6 form which confirms my current situation and mailed it through to UIF e-mail address. Haniva confirmed that it was received and was indicated on my records. When I enquired about the reason why this is taking so long, she indicated that they had a back log. This is te excuse everytime. She said she would request her Supervisor (Itumelang) to contact me in order to assist with my query. When I asked Itumelang's contact details, she indicated that they are not allowed to give out informaiton to clients. Every time I speak to someone, it is a different person speaking, giving a different reason or excuse. There appears to be so many workers at the call centre, but no progress on the claims. What is the holdup? Can someone please just take responsibility and give an update or feedback. There is no contact made by UIF as promised by consultants - also no feedback regarding progress on claim. My UIF Online platform has remained unchanged since March 2022 (see attachment) despite several emails, phone calls and queries/discussions with different consultants. I have read through other peoples complaints on Hello Peter and Complaintsbook regarding the same issues. The problem appears to be general. How can we get this resolved?
Wilna Jooste is awaiting for brand response

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