Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.2%

Average Response Time

2.2%

Solution Rate

14.7%

Average Ratings

42%

Customer Retention Rate

30%

Category ranking

Welfare and Social Services

1 UIF - Unemployment Insurance Fund 16.4

2 Workmen's Compensation Fund 14.2

3 CHOC Childhood cancer foundation N/A

0800 843 843
UIF Building
230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
[email protected]

UIF - Unemployment Insurance Fund - Shocking service ref 40006719968

DERICK filed the complaint

24 January 2024

Shocking service, I send emails and only get an auto response with no feedback, continuation done 30 Jan 2023 and to date no response, I am still waiting for funds and it's now 24 Jan 2024, with no response but auto replies, you were very quick to deduct when I worked for 11 years and now I can't even get service with a resolution, shocking service!!!??

Incident date: 24 January 2024

DERICK rated the brand

8 February 2024

UIF has a tenancy not to respond, all the complaints I logged was never responded too, I had to call in and send many emails without feedback being given, lost words on what to say but I am shocked at the lack of service.

Would you buy again? No

1/10

This complaint was considered resolved.

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