UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
6.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
0%
Solution Rate
7.7%
Average Ratings
10%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Requesting documents older than 15 years

No resolution
3/10
Michael Coetzee
Michael Coetzee filed the complaint
5 December 2022 (edited on 7 December 2022)
Good day,

I have been with my last employer from 01 April 2008 until 31 August 2022 when I went onto "Disability Pay"(Length of service =14 years and 5 months)
During this time I have always had my UIF deducted monthly and my UI-19 corroborates my length of service.

I made an application for Illness Benefits from UIF and have uploaded and sent through all the documents. Some documents were not received and another was never requested.Nevertheless,each time all were scanned and submitted as requested.

This morning I received an email from UIF requesting salary schedules and UI-19's from my 3 previous employers - the 1st one I commenced employment with in September 2002(TWENTY YEARS AGO), another I commenced in 2005 and then the other in 2006.

How many employers would still have this information available?
My boss at the one employer is also deceased.

I have read that one's benefits from UIF are based on your past 4 year's income and UIF contributions. So why are we wanting documents from 15+ years ago - it just doesn't make sense!!

The process of this whole experience,which has been going on for quite some time now,is exacerbating one of my medical conditions.
Incident date: 3 December 2022
Michael Coetzee
21 December 2022
Still awaiting acknowledgement and response.
Michael Coetzee
4 January 2023
Received an email yesterday(don't know whether it's from my numerous emails or this post).The email advised that my ID number on my UI-19 is incorrect(with 1 number). I have sent the email in this regard to my employer.
Michael Coetzee
1 February 2023
So my last employer provided me with a new UI-19 which shows my correct ID number and I sent it to them 7 days ago. I received another email today saying that the requested document is still outstanding so I emailed it again to all 3 different email addresses that they have emailed me from.
Michael Coetzee
Michael Coetzee rated the brand
29 March 2023

You wouldn't want to make use of this service if you had an option.

This complaint has been considered as not resolved.
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