UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
18.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
15%
Average Response Time
2.3%
Solution Rate
17.6%
Average Ratings
39.1%
Customer Retention Rate
27.3%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Poor service delivery and incompetence

No resolution
1/10
Aqeela
Aqeela filed the complaint
24 January 2022
I am currently waiting on my uif payout. I only received one payment in July 2021 after I applied in January 2021. Every month I submit a continuation of benefits and receive the sms to state payment will be processed in 5 working days but never receive anything. I do countless queries and is advised it will be escalated. Six months later, I am still waiting on feedback or a payment. This is pathetic service.

I am so sick and tired of hearing how patient I must be. Six months is patient enough. I am unemployed. I was retrenched in 2020 but must follow up and query why my payments are not paid into my bank account.

I sent countless complaints to their complaints department and received confirmation emails to say that it is escalated. To this date, I am told to be patient. How many escalations must one go through to get paid. I contributed to this fund and claimed because of what the hard lockdown in 2020 did to a company that has been in existence for 90 years in this country.

This is the most disgusting service I ever experienced. Will I receive my payout or will my money go to the R350 grant recipients, who never contributed to the fund?
Incident date: 10 January 2022
Aqeela
Aqeela rated the brand
14 March 2022

No feedback whatsoever

This complaint has been considered as not resolved.
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