UIF - Unemployment Insurance Fund - Payment

So I applied for my unemployment benefit in March 2023 & there was a problem with my 2019 declarations struggled to get my declarations done by my company then I was advised by the uif consultants to go open a case of which I did in June 2023 at Mamelodi labour centre then in August 2023 my declarations were done for 2019 so I then received an sms on the 1st of August to submit a payment continuation within 28 days I did submit same day but still no payment I called in Sept 2023 to follow up they said I submitted too soon I must submit again I did so on the 7th of Sept 2023 but still no payment 7 months now am in arrears with all my accounts don't know exactly when i will ever receive my payment.Am out of words the consultants always give me stories so why did i receive an sms to submit a payment continuation what an inconvienance am in dhere need of this income.