UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
17.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.4%
Solution Rate
14.3%
Average Ratings
45.6%
Customer Retention Rate
33.3%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Outstanding claim from 2020

No resolution
annemarie lane lane
annemarie lane filed the complaint
5 May 2022 (edited on19 May 2022)
I have logged my UIF claim online in 2020 and it remains outstanding and unpaid. Below are follow up reference numbers. When I call, they confim that all the documentation has been captured and is correct and there is no estimated completion date or anything to do but to wait. Almost 2 years of waiting now. I keep getting a response that volutary forms must be completed, but this is incorrect. All details provided on UI-19 and supporting documents from employer confirms that an error was made on capturing at employer's side, but nobody looks at the actual documentation to fix this! My employer provided a letter confirming their error and even a new UI-19. And funny enough, not even this complaint is being looked at after posting it on 5 May 2022.

C-20220324-002998
C-20200107-000090
C-20210806-004156
C-20220107-000090
C-20220120-001602
This complaint has a private attachment.
Incident date: 5 May 2022
This complaint has been considered as not resolved.
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