UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
17.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.5%
Average Response Time
2.4%
Solution Rate
14.7%
Average Ratings
50%
Customer Retention Rate
37.5%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Online uif claim done in january 200 and to date no payment has been made

No resolution
Ruben
Ruben filed the complaint
19 May 2022
I have since applied online for my unemployment insurance fund and submitted the required documents in January 2022 ( UI19, UI2.8, copy of ID, payment schedule from my previous employer and confirmation letter from my bank) and to date I still have not received a single payment, I have done numerous follow ups, emails and I have not received any assistance, I have done 3 continuation of benefits that I was asked to do by the agents and on email and still no payment has been made, I have been referred from pillar to post, complained directly to the department and still nothing has been done, I am truly drained. The application was approved in January 2022 and I was asked to do COB and was advised that the payment will be done within 7 days, no payment was done, I then kept on following up and was advised to submit my 3 month bank statementpf which was submitted, still nothing was done, I kept on following up and was advised in March again that I must do a COB of which was done, still no payment was done, I kept on sending emails and contacting the call centre of which the consultant on Tuesday last week advised me that I must do another COB of which was done and confirmation email was received that the payment will be made within 5 business days of which elapsed on Monday, on Tuesday the 17th I received an email from contact centre advising me that my query has been actioned with no payment, they will refer for assessment, I mean I have submitted every single document and done everything single thing the department has asked me to do but I still have not received a single payment, I really don't know what to do and ask for assistance.
Incident date: 19 May 2022
This complaint has been considered as not resolved.
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