UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
15.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.8%
Average Response Time
1.8%
Solution Rate
13.9%
Average Ratings
35%
Customer Retention Rate
20%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Non-receipt of uif payout / lack of communication

No resolution
Carol Mosterd
Carol Mosterd filed the complaint
31 January 2022
I claimed online from UIF on 31/08/2021. On 04/10/2021 I received an email stating that the necessary documents were received by UIF and had been sent for capturing and processing. I have phoned UIF on a monthly basis to enquire how far my application is, and every time I phone I am told that I should receive an email within seven working days advising me of progress. However, to date, five months since I submitted my documentation, I have received no emails and I am still waiting for payment.
This complaint has a private attachment.
Incident date: 31 August 2021
This complaint has been considered as not resolved.
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