UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
13.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13%
Average Response Time
3%
Solution Rate
13%
Average Ratings
22.9%
Customer Retention Rate
14.3%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Non payment and unhelpful staff

No resolution
Marlize Mostert
Marlize Mostert filed the complaint
12 August 2022
I originally applied in April 2022, then made contact with a lady names Rowena in the western-cape, at which point nothing happened further and my emails was ignored. Then in June 2022 I re-applied, and called the contact center on July 4th. I was asked for a list of documents that I was previously not asked for, by a consultant named Cwyita, I sent this. This is followed by me calling numerous times to make sure everything is in order now. I was reassured that everything is fine now. I called again on the 26th of July, only to be informed by a new consultant that there is another document needed, that I wasn't inform of in the time since April untill then at all. When I called again, on 4th of August I was told "it will be within this week as turn over is 35 days" by yet another consultant . It's been 114 days since my original application in April and nothing but miss-information and avoidance tactics since then
Incident date: 12 August 2022
This complaint has been considered as not resolved.
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