UIF - Unemployment Insurance Fund - No progress, feedback response from uif for 3 months despite several calls and e-mails

I have registered online for my UIF claim on 14 February 2022 (case number 40001303846). It was refused due to outstanding documentation. I logged an appeal online on 9 March 2022 (case number 40001409012) and had a discussion with one of the consultants on the 080 003 0007 customer care line who explained that the relevant documents were not attached to the claim. I forwarded the relevant documentation to the e-mail address as requested by the agent and received a reference number (C-20220314-033704) for this matter. This was also early in March 2022. Ever since, I have been calling the customer care line on a weekly basis to determine what the progress is with regard to my UIF claim. I have spoken to several agents and have had different responses from them. I have however confirmed that all the necessary and relevant documentation is attached on my profile and have been forwarded to Admin, Appeals as well as the relevant Supervisor to urgently attend to. The matter was also escalated to the relevant departments and marked that it required urgent attention. It is now almost 4 months since the appeal was lodged and the full documentation has been forwarded. Every time I phone, I am just advised to phone again in 10 days, but there is absolutely no progress or any updates made on my online profile regarding my claim. The agents are very helpful and I am sure they escalate the matter as indicated, but there seems to be no further progress or communication from there onwards. I trust this platform will assist me in solving this issue.

My complaint has still not been resolved. What really concerns me is that I have joined a UIF platform on Facebook. According to the page, there are many people who have applied for the UIF as recent as in June who have received their payments. Something is really not right here. No reaction, no response, no movement???????