Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

11.8%

Average Response Time

4.1%

Solution Rate

11.8%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

Welfare and Social Services

1 Workmen's Compensation Fund 14.2

2 UIF - Unemployment Insurance Fund 10.4

3 CHOC Childhood cancer foundation N/A

0800 843 843
UIF Building
230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
[email protected]

UIF - Unemployment Insurance Fund - No assistance

Joan Niekerk filed the complaint

5 January 2022

Retired in August received payment October and November but nothing since. Need to retrieve username and password so I can complete Ui 6 form. Despite more than 50 emails and just as many phone calls and dealing with a director am still waiting for assistance

Incident date: 5 January 2022

Joan Niekerk rated the brand

23 February 2022

Unfortunately my complaint has not yet been resolved

Would you buy again? No

1/10

This complaint has been considered as not resolved.

Comments

Joan Niekerk Author

20 January 2022

Despite numerous emails and phone calls still no response or resolution

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