UIF - Unemployment Insurance Fund - Maternity benefits payment

I went to the Labour department on the 2nd of March 2022 but the gentleman that assisted me was so rude and sent me away,I went back on the 7th of March Submitted all my documents and received my test payments on the 25th of March 2022.then went to sign on the 12th of April 2022 and they said I will receive payment after 7 days but still never received any payment and when I call in they were so disrespectful towards me telling me I have to come to the branch to resubmit my payment form and a copy of my baby's certificate which I already submitted on the 7th of April,I went on the 26th just to get told that the finance lady is not there how can a labour department only have 1 person doing payments that's very unprofessional and we really need the money but they don't care.