UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
17.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.4%
Solution Rate
14.3%
Average Ratings
45.6%
Customer Retention Rate
33.3%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Maternity benefits

No resolution
Caroline
Caroline filed the complaint
10 February 2022
I applied for my Maternity benefits with the UIF just after June in 2020. I have been back and forth to the department several times and I am yet to receive any funds. I have made countless calls to their contact center with no resolution. They have all my documents and nothing is outstanding.

It is an extremely frustrating process it's like every department at the UIF works in isolation where there is no communication between the different levels.

The department only sees a few number of people a day and in order to make this number I have to leave my home at 4AM in the morning. This is highly unsafe. They do not communicate any issues with me even after countless calls to their call center.

Calling the actual branch is useless no one picks up the phone.

I am so tired and extremely frustrated with this process that has not moved an inch since I applied.
Incident date: 9 February 2022
This complaint has been considered as not resolved.
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