Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

14.8%

Average Response Time

2.6%

Solution Rate

14.8%

Average Ratings

30%

Customer Retention Rate

12.5%

Category ranking

Welfare and Social Services

1 UIF - Unemployment Insurance Fund 15.3

2 Workmen's Compensation Fund 14.2

3 CHOC Childhood cancer foundation N/A

0800 843 843
UIF Building
230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
[email protected]

UIF - Unemployment Insurance Fund - Lack of communication

jacob trollip filed the complaint

28 February 2022

i have submitted my application for uif in mid desember 2021 and haven't received any payment when i phoned them in mid January they said my documents were not in the right format so i resend it every time I call them they wil get back to me and i am still waiting for a reply or date of when payment will be made

Incident date: 28 February 2022

jacob trollip

16 March 2022

Good afternoon still no responce from them i did phone again the escalated it a week ago but when i phoned then they said they wil let me know by sms or email but still nothing worst service ever but took my money every month with no problem now that i want to claim i get this service

This complaint has been considered as not resolved.

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