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UIF - Unemployment Insurance Fund

UIF - Unemployment Insurance Fund

@uif-unemployment-insurance-fund
Unemployment Insurance Fund
Government benefits, regulatory authorities and payment agencies » Unemployment Insurance Fund
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activity complaints performance 62.7 thousand
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UIF - Unemployment Insurance Fund - Lack of assistance at uif officers maponya mall

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Roshnie filed the complaint
On the 20th January 2020 I was involved in a horrific accident. I was hospitalized for about 3 months. I was told by my employer that I must apply for UIF. Due to lockdown I was unable to submit for UIF. Tried online but was blocked. When officers were open I went to UIF in Maponya Mall. There they gave me the run around saying that forms are not filled correctly. When all my forms where correct went again to the offices. This time I was told the form is changed. I had to have the form filled all over again. We went up and down for 6 times always something was wrong with the forms. When finally everything was correct I was told that the system is rejecting my claim as it is longer than 6 months. I managed to get an email address for assistance but no response. Till date no assistance. I need my money as I'm unemployed.
16 Dec 2021
Roshnie added an answer

Good day
I haven't received any feedback regarding my complaint.
This is a matter of urgency.

30 Dec 2021
Roshnie added an answer

I'm still waiting for a reply from the brand which is quite urgent.

13 Jan 2022
Roshnie added an answer

Awaiting a reply from the brand.

27 Jan 2022
Roshnie added an answer

Still waiting for a reply from the brand.

11 Feb 2022
Roshnie added an answer

Awaiting response from the brand.

26 Feb 2022
Roshnie added an answer

I'm still waiting for feedback from the brand

07 Mar 2022
UIF - Unemployment Insurance Fund added an answer

Hi Roshnie. I am Masede from the Department of Employment and Labour. I work as a media monitoring officer and I have picked up your complaint. If I may ask, have you ever visited the Department of Employment and Labour to enquire about your claim? If not, please visit your nearest office for assistance. In the meantime I will escalate your complaint to relevant officials.
Regards,
Masede

07 Mar 2022
Roshnie added an answer

Hi Masede, I have been to the labour department. I was told that my claim has been rejected by the system as it was longer than 6 months old. I was told that they cannot assist me any further.
Thank you very much for your assistance.
God bless.

22 Mar 2022
Roshnie added an answer

Awaiting a reply from the brand

06 Apr 2022
Roshnie added an answer

Awaiting feedback from the brand.

20 Apr 2022
Roshnie added an answer

Still awaiting reply from the brand.

04 May 2022
Roshnie added an answer

Awaiting feedback from the brand

18 May 2022
Roshnie added an answer

Still awaiting reply from the brand

Roshnie is awaiting brand resolution

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