UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
13.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
2.2%
Solution Rate
12.5%
Average Ratings
27.8%
Customer Retention Rate
11.1%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - Claim approved but not paid

No resolution
Angela Burckard
Angela Burckard filed the complaint
20 March 2022
I applied for UIF claim on 14 January 2022 and submitted the required documents on 9 February 2022. I then received an sms advising that my claim is approved. When I called the UIF call centre they told me to do a COB. which I did on 9 February 2022. I then received an email to say my payment is in progress. On ufiling it said sent to paymaster. When I called again they told me my claim has not been approved and that I must complete another COB as my claim is approved. Everytime I call the call centre I get different excuses as to why I have not received payment.

Can you please let me have correct feedback on my claim as the call centre people clearly don't know what they are doing and just lying to me.

I await your acknowledgement of this message and look forward to you resolving this issue.

Kind regards
Angela Burckard
Incident date: 9 February 2022
This complaint has been considered as not resolved.
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