UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
13.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
2.2%
Solution Rate
12.5%
Average Ratings
27.8%
Customer Retention Rate
11.1%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - [case id: c-20211011-001220] assessors doing nothing!!!!

No resolution
4/10
Anthony
Anthony filed the complaint
10 May 2022
Good day,

I have been waiting since September 2021 and called into the UIF contact centre every week so far since then, and everytime something is wrong.

Now all my documents are still pending an assessors approval, for months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Everytime it gets "ESCALATED", what does that even mean? No one does anything and the unemployed just have to SUFFER!!!!!!!!!!!! I paid for over 15 years of UIF and have been unemployed for almost a year and still have no money!!!!!!!!!!!! What is going on?????


I am going to the newspaper! I am about to lose my house and already have my car and you DON'T CARE!!!!!!!!

My desperation brought me nothing, you don't care about people!!!

Thank you for nothing!
Incident date: 27 September 2021
Anthony
25 May 2022
Good morning,

Still no reply, can ANYONE just be consumer centric and please make an effort to respond?

Regards
Anthony
8 June 2022
Still no response or resolution.
Anthony
Anthony rated the brand
17 August 2022

Don’t see the purpose of this website when they don’t assist at all during the process nor make contact or attempt to make listed responders then I wouldn’t bother. So this makes no sense for me to use this website. Consider the above maybe

This complaint has been considered as not resolved.
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