Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.8%

Average Response Time

2.3%

Solution Rate

14.7%

Average Ratings

42%

Customer Retention Rate

30%

Category ranking

Welfare and Social Services

1 UIF - Unemployment Insurance Fund 16.6

2 Workmen's Compensation Fund 14.2

3 CHOC Childhood cancer foundation N/A

0800 843 843
UIF Building
230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
[email protected]

UIF - Unemployment Insurance Fund - Call center not telling me what happening in my online application

Nqobile Ntuli filed the complaint

5 May 2021

I did my online application for UIF after my contract ended I did it on 04/01/2021 no one is coming back to me with anything in March 20 I received an email from Ben telling me there are some documents that are requested I got all documents sent to UIF on 20/03/2021 agent told me I have to wait for 14 days coz Dey hv transferred my documents to the assassor only to find out it was a lie I’ve been calling seems like they look at the system and drop my call is it fair to me just asking I only wanna know what happening that all

Incident date: 5 May 2021

This complaint has been considered as not resolved.

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