UIF - Unemployment Insurance Fund - Been waiting since april 2021 and no responce on my claim

Ive send in all my UIF document April 2021, everytime they ask me for my medical report, Ive already send that +-20 times already.. Everytime I phone I ask if someone can please just give me a call to let me know what is going on with my claim and evertime they tell me my call has been escalated to the right deparment..

Ive asked if I can speak to a manager or Supervisor and for some reason you cant speak to a Supervisor or Manager, Ive send emails to the [email protected] and also no reply...

When I speak to them and ask them is there anything else they need they tell me no they do have all my documents.. so I cant see whats the delay...