Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

14.8%

Average Response Time

2.6%

Solution Rate

14.8%

Average Ratings

30%

Customer Retention Rate

12.5%

Category ranking

Welfare and Social Services

1 UIF - Unemployment Insurance Fund 15.3

2 Workmen's Compensation Fund 14.2

3 CHOC Childhood cancer foundation N/A

0800 843 843
UIF Building
230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
[email protected]

UIF - Unemployment Insurance Fund - Atrocious service

Tshepo Banda filed the complaint

21 September 2021

I applied for Uif on 2021/06/17 and till today , I haven't received my funds , no feedback and my status still say's sent to assessor . I've been calling the call center , but no one seems to be able to assist me . How do they expect a person to call them , if they don't pay a person , what is due to them

Incident date: 21 September 2021

Tshepo Banda

20 October 2021

My complaint has not been resolved . When I call the contact center I'm told that I have to wait and all that they can do is tell me to wait . I'm also not allowed to speak to senior personnel .

Tshepo Banda

3 November 2021

My complaint is still ongoing . I will say that I have been in communication with one person , but they still not resolving that issue

This complaint has been considered as not resolved.

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