UIF - Unemployment Insurance Fund - Appalling service from uif

On 07 October 2022 I registered with UIF and unfortunately my account was block. I called the Call Centre to have it unblocked and I was told I will receive and email to submit my identification document to have my account unblock. I replied and submitted my ID on 13 October, thereafter I received and email to confirm receipt thereof and the process will take 10 working days.

For the last three months I've been calling UIF's Call Centre at least two to three times a week in order find out when my account unblock and every time I get told " I will escalate it now and you'll receive an email to unblock your account within the next day or two". Today is 03 January 2023 and I was told the same story today again...how difficult can it really be to unblock a client's account???? This is by far the worst customer service I ever received and I'm disgusted to say the least!!!

Today is 3 days later since my initial complaint with no response.

Still waiting for feedback...

Attached is proof of my call log to UIF.

Still waiting....

Today is 02/05/2023 and UIF can still not process my UIF Benefit application. I've submitted requested supporting documents on 15/02/2023 where it was assessed by an Assessor and to date nothing has changed.

Two weeks ago I received another email requesting supporting documents "salary schedule" from two previous employers, one I can recalled I work for, the second was for an employer I never worked for or known. I had to submit an Affidavit to state I was not an employee at this company....where do they get their information from?????? or is it just another tactic to delay this whole process??????????