On 07 October 2022 I registered with UIF and unfortunately my account was block. I called the Call Centre to have it unblocked and I was told I will receive and email to submit my identification document to have my account unblock. I replied and submitted my ID on 13 October, thereafter I received and email to confirm receipt thereof and the process will take 10 working days.
For the last three months I've been calling UIF's Call Centre at least two to three times a week in order find out when my account unblock and every time I get told " I will escalate it now and you'll receive an email to unblock your account within the next day or two". Today is 03 January 2023 and I was told the same story today again...how difficult can it really be to unblock a client's account???? This is by far the worst customer service I ever received and I'm disgusted to say the least!!!
Incident date: 3 January 2023
Today is 07/08/2023 and my benefit application has still not been finalised....
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