Ugu District Municipality
Ugu District Municipality
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Unsatisfactory
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Ugu District Municipality - Water leak detection required

No resolution
Ockert Schonken
Ockert Schonken filed the complaint
26 December 2022 (edited on28 December 2022)
I believe the Main UGU waterline running in Strelitzia Road Shelly Beach, have a underground leak. The water from that leak as caused my driveway to collapse, my house foundation to wash away, and now lately, my neighbors boundary wall to collapse onto my garage. I have had to spend Thousands of rands trying to maintain my property by putting in drainage, fixing collapsed retaining walls and currently I have to underpin my house because of cracks I can fit my hand through, All because of this problem not being sorted. I have had Paul Brotherseth at my house, Russel from UGU and Mr Luswazi. I showed all of them the problem, Russel's suggestion was to get leak detection out to see if there is a leak in the main line, and from MAY 2022 this has not happened. When Russel got fed up with me, He passed me to Malibonge Luswazi. He visited my house in June, and to date nobody has sorted my problem. The reason I say it is UGU's water, is that I had the water coming through my foundation tested, and it contains chlorine, hence, UGU water. I also tested the water now while putting in new drainage, and it also contains chlorine. I am in the process of fixing my driveway, my house, putting in drainage to divert UGU water and I expect UGU to refund my expenses. I also expect UGU to honor their statement after the reply on all the complaints made....WATER IS LIFE.. Send leak detection, or better yet, replace the rotten asbestos pipes in that upper bend of Strelitzia Road down to Palm road for the first 200meters.
Incident date: 26 December 2022
This complaint has been considered as not resolved.
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