TymeBank - Cd-99303

On the 13th September paid a merchant from my Tymebank debit card for something he couldn't produce so using same card a refund was done. The next day it still was not in my account so I logged a query with Tymebank and was told it would be there in 72 hours. After 72 hours still no money and Tymebank then said 5 days. After 5 days the same process and now it would take 15 days. Today is day 19 and still no money and now I'm told 35 days! The most pathetic bank out that can't be bothered to call back despite messages being sent on all their different means such as more than 10 emails ignored, Facebook messenger ignored, WhatsApp ignored. Standard automated responses on all and nothing further!